OEM Parts and Accessories
At Can't Be Beat Prices
800 924-1884
OEM Parts and Accessories
At Can't Be Beat Prices

Acura Audi Honda
800 924-1884

Customer Service


Frequently Asked Questions

  1. What is a VIN# and where is it located?
  2. Do you ship to PO boxes?
  3. Do you sell to international customers?
  4. I live outside of the United States. Can you ship parts to me?
  5. Will you ship one order to multiple addresses?
  6. How do I track my package?
  7. Are you an authorized Audi dealership?
  8. Are the parts and accessories you sell Genuine Audi?
  9. Can I place my order over the phone instead of online?
  10. I found a website with a lower price. How can I receive your price match?
  11. Can I come to your dealership and pick up my parts?
  12. If I select 2nd day or next day air shipping am I guaranteed to have the parts in that time?

Answers…

  1. What is a VIN# and where is it located?

    Question I would like to search for a part by VIN#. What is a VIN# and where do I find it?
    Answer The VIN# (Vehicle Identification Number) is a 17-character code that uniquely identifies all vehicles that were built after 1981. It can be found on the vehicle's registration, insurance papers, Dashboard Tag, and Service Tag.
  2. Do you ship to PO boxes?

    Because PO Boxes are part of the US postal service, UPS cannot deliver to them.
  3. Do you sell to international customers?

    We only accept credit cards from US banks. If you are in Canada or another foreign country, you may purchase from BernardiParts.com only if you
    • Charge your purchase against a US Credit card
    • Ship your purchase to a friend or relative with a US address
  4. I live outside of the United States. Can you ship parts to me?

    We can only ship parts within the United States, including Hawaii and Alaska. We are unable to export products to Puerto Rico, Canada, and to any other US possessions and countries. Related to this, we can only accept credit cards issued by US banks.
  5. Will you ship one order to multiple addresses?

    We are not offering shipping of one order to multiple addresses at this time. A separate order will need to be placed for each shipping address.
  6. How do I track my package?

    You may track your package by logging in and viewing order details
  7. Are you an authorized Audi dealership?

    Yes - we are operated by Bernardi Audi in Natick, Ma. Bernardi has been selling Honda products for more than 17 years!
  8. Are the parts and accessories you sell Genuine Audi?

    99.9% of the parts and accessories on our site are Genuine Audi. We clearly indicate in the product description if a product is not manufactured by Audi.

    We offer non-Audi products only to fill gaps in Honda's product line. We never sell non-Audi products in lieu of products that are manufactured by Audi.
  9. Can I place my order over the phone instead of online?

    We are more than happy to answer your questions on the telephone. The economies of the internet do not, however, allow us to invest the time to process orders on the telephone. Please enter your order on BernardiParts.com which is secured by VeriSign to protect your personal information. For more info on our VeriSign Secured site, please click here.
  10. I found a website with a lower price. How can I receive your price match?

    To receive the price match, please email us (PartsSalesTeam@BernardiAutoGroup.com) a link to the page on the competitor’s website that displays the product of interest and its price. Once the price match is authorized, make a note in the “special instructions” box on the order preview page during checkout. The price will be changed after the order has been submitted. You will receive an emailed record of the price change. Price matches ...
    • Must be approved BEFORE your order is placed. Price match approvals will not be granted for previously placed orders
    • Apply only to web sites that are authorized by Audi to sell their OEM parts and accessories. We do not match the prices of sites that offer inferior non-Audi manufactured products.
  11. Can I come to your dealership and pick up my parts?

    The discount reflected on BernardiParts.com is made possible through the economies of the Internet. A portion of these savings is derived by shipping orders rather than personally waiting on customers at our retail parts counter. Therefore, we regret that can not offer the BernardiParts discount when you pick up parts are our retail parts counter in Natick, Ma.
  12. If I select 2nd day or next day air shipping am I guaranteed to have the parts in that time?

    UPS shipping times are “in transit” times. This time does not include the handling time if a part is not in stock and needs to be order. The shipping time frame starts when UPS picks up your package. If the timing of your product receipt is urgent, please call and we will tell you if the product is in stock.

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